First things first, let’s make sure you are using our compatible browser (Chrome).

Still experiencing difficulty after trying these methods? Submit your feedback at this form.

A few other troubleshooting methods to try:

• Extensions do not work when browsing in a private session or Incognito mode. Try the extension from a regular browsing window.
• Try clearing your cache and cookies to remove temporary files that may be causing issues.
• Try uninstalling and reinstalling the extension.
• Make sure you have Javascript enabled in your Chrome settings. Here is how you can make sure you have Javascript enabled in Chrome:
  1. On your computer, open Chrome.
  2. At the top right, click the three vertical dots and then Settings.
  3. In Settings, click Privacy and Security
  4. Then click Site settings
  5. Scroll down to Content
  6. Click JavaScript
  7. Select Sites can use Javascript.